Kindness of Strangers

Thursday, January 8, 2009

Let me begin by saying that, in general, we’ve had really good luck with accommodations on this trip. Some of these places were discovered through concerted effort, others through dumb luck. The Fairy Chimney, our cave hotel in Cappadocia, was probably the coolest place we’ve ever stayed, and we never would have never found it without hours of complicated cross-checking between Trip Advisor and Lonely Planet. Ubud Bungalows made our time in Bali truly memorable, and we ended up there because they were the only ones who responded to seven email inquiries I made just hours before we arrived in town. We were treated like family at the Jaipur Inn, which was a shot in the dark. Admittedly, we often spend entirely too much time selecting accommodations, but the end result has been that we haven’t stayed anywhere truly terrible, which I consider to be a minor miracle after six months of traveling.

But ever since we arrived in South America, our luck has hit a rough patch. Our unintended “homestay” in Easter Island was a rip-off; our reservation was mixed-up in Santiago; and things ended poorly in Mendoza. Our situation seemed to be looking up when we booked a room at Casa de los Angelitos in Buenos Aires, a graceful mansion in a residential neighborhood geared towards long-term travelers. We had air conditioning and excellent cable TV (read: I watched old episodes of Beverly Hills 90210 at noon and 5 pm most days) in a quiet gable room. Our hosts were a kind, elderly couple, and we immediately formed relationships with the handful of other interesting guests, most of whom were also on extended travel and staying at the house more than a month, lending to an unhurried pace of life. It was the closest I’ve come to feeling like I was at Ubud Bungalows again, except Think Tank sessions in the pool were swapped for lazy afternoons of Argentine wine drinking on the patio. Life was sweet.

We were so happy with our situation, in fact, that within days of our arrival we decided we wanted to extend our stay from nine days to three weeks. Our room was booked by another guest for a seven-day period in the middle of that time, but we were invited to return afterwards for a second stay. We immediately snatched up the room and began planning a trip to Uruguay to fill the week, which lies only an hour from Buenos Aires by ferry. We purchased our expensive (and nonrefundable) tickets to Colonia on the Buquebus. Plans were made with our newfound friends for our jubilant return. It was the perfect idea.

As our last night approached, we were informed that a “clerical error” had been made, and that we would be shuffled out of our room a day early to another that lacked air conditioning. “No problem,” we said, “we can roll with the punches.” When the new guests arrived who were taking over “our” room, a young couple from Santa Barbara who were embarking on a three-month trip around South America, they expressed excitement at staying in Buenos Aires for the next two weeks. Maikael and I exchanged a nervous glance. We were returning to that same room in a week. Perhaps they were moving to another room? Maikael immediately approached the owner, who assured us that they were only confirmed for a week and that the room was definitely ours.

We relaxed, deciding we’d spend our last evening hanging out with our friends and finalizing our plans for Uruguay. For days we had been trying to make reservations, but no one was answering their phone. (Seriously: no one in the entire country answered their phone for two full days. Countless phone numbers also didn’t function, and most emails were returned as undeliverable.) At 8 pm the owner strolled by the table, leaned over to Maikael, and whispered, “There’s been a ‘modification’ to your reservation.” Maikael slinked off unnoticed, returning a few minutes later to pull me to our room. We had just been informed that, due to another “clerical error,” the couple had, indeed, confirmed their booking for two weeks back in August, having paid a deposit by Western Union, and therefore we were tough out of luck. Not only did we have no plans for Uruguay, a plan that had been sculpted out of necessity, but we had no idea where we’d stay when we returned to Buenos Aires. And our return to Buenos Aires was largely predicated on the fact that we wanted to keep the same pace of life we had grown to love at the Casa de los Angelitos. In short, we were screwed.

After scraping our jaws off the floor, shock turned to anger. We both love Latin America, but it was one of those moments where we looked at each other and said, “This would never happen in the US.” There tends to be a general lack of culpability in this culture, which is often a wonderful thing (frivolous law suits are nonexistent), but after something as simple as making a hotel reservation turned into a multi-day affair, we found ourselves at the end of our tether. In fact, our accommodation experiences were beginning to seem eerily reminiscent of fellow RTW traveler Jodi, who also experienced similar frustrations during her three-month stay in South America. Were we just victims of the craziness that we call Latin America? Were we being rigid North Americans, trying desperately to control our environment? Was there a lesson about enjoying an experience for what it is and letting it go when its time has expired? Was the universe conspiring against us? Or had we finally crashed and burned after so many months of endless planning?

Whatever the reason, we had just spent $300 in leather goods that day, having planned on leaving them at the Casa until our return a week later, and two heaping bags sat slumped in a corner of our room, staring at us. Panicked, we called Rene, Maikael’s mom’s friend who lives in the city and had offered his assistance if we needed it. We needed it. Not only did he volunteer to store our items for us, he insisted on helping us ship the items through the embassy mail. We hopped on the metro and made our way to Palermo, one of Buenos Aires’ swankiest neighborhoods, to Rene’s high-rise apartment. He was currently hosting friends of a friend from California and, despite the full house, offered us a place to stay for five days when we return from Uruguay on the 13th!

That night – the one night without air conditioning – was the end of the hottest day we had experienced in Buenos Aires. It was 1 am by the time we ate dinner and made it back to the Casa de los Angelitos, and the streets were still steamy. We were exhausted, but our room’s temperature soared towards 90 degrees. We tossed and turned, sweating through the sheets, still stewing about everything that had transpired. But we really couldn’t complain. We weren’t victims but recipients, once again, of the kindness of strangers.